Return Policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there‘s anything wrong with the item you have received, we will do our best to fix it and be satisfied.

If you want to return the item, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation to contact us within 10 days receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

Refunds for returned items will be issued to the original payment method you used when placing your order.

The Shipping fee and express shipping fee are non-refundable.

Limitation of Returns & Exchanges on specific products: Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than Cutediy Store error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).

If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. Cutediy Store reserves the right on the final decisions.

If you still have additional questions about returning the item, feel free to contact us at contact@cutediy.store